General Enquiries & Customer Support

Our dedicated customer support team is available 24/7 to assist you with any questions or issues. We aim to provide prompt and professional assistance across all channels.

Contact Methods:

Live Chat Support

Availability: 24/7 directly on our website
Response Time: Average under 30 seconds

Email Support

General Enquiries: [email protected]
Response within 2 hours for urgent queries, 24 hours for general enquiries
Technical Support: [email protected]
Response within 1-2 hours
Financial Enquiries: [email protected]
Response within 1 hour
Complaints & Feedback: [email protected]
Response within 24 hours

Telephone Support

UK Local Line: +44 (0)20 3123 4567
Available 24/7. 80% of calls answered within 20 seconds
International Line: +1 800 555 1234
Available 24/7. Standard international rates apply

Postal Address (For official correspondence only)

Sweet Bonanza Interactive Ltd.
Level 3, The Shard
32 London Bridge Street
London, SE1 9SG
United Kingdom

Support Operating Hours:

Our customer support team is available 24 hours a day, 7 days a week, including public holidays. We are committed to providing continuous assistance to our players worldwide.

Company Information & Ownership Transparency

Sweet Bonanza Interactive Ltd. is a fully licensed and regulated online gambling operator, committed to transparency and accountability. We operate under strict regulatory frameworks to ensure a safe and fair gaming environment.

  • Full Legal Company Name: Sweet Bonanza Interactive Ltd.
  • Company Registration Number: 10789012 (Registered in England and Wales)
  • Registered Address: Level 3, The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom
  • Incorporation Date: 15th March 2017
  • VAT Registration Number: GB123456789

Key Personnel:

  • CEO: Mr. Alistair Finch
  • Chief Compliance Officer (CCO): Ms. Eleanor Vance ([email protected])
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen
  • Head of Operations: Ms. Sarah Jenkins

Licensing & Regulatory Compliance

Sweet Bonanza Interactive Ltd. operates under the stringent regulatory oversight of the United Kingdom Gambling Commission, ensuring adherence to the highest standards of player protection, fair play, and responsible gambling.

Official Licensing Information

Responsible Gambling Support

We are fully committed to promoting responsible gambling and providing support to individuals who may be affected by problem gambling. If you or someone you know needs help, please contact the following organisations:

Dispute Resolution

We strive to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal complaints procedure:

  1. Stage 1: Contact our Customer Support team via [email protected]. We aim to acknowledge your complaint within 24 hours and provide a resolution within 8 weeks.
  2. Stage 2: If you are not satisfied with our resolution, you may refer your complaint to our Alternative Dispute Resolution (ADR) provider. We use eCOGRA for independent dispute resolution.

Industry Memberships & Partnerships

Sweet Bonanza Interactive Ltd. is proud to be a member of leading industry associations and partner with reputable game providers to offer a high-quality gaming portfolio.

  • Member of:
    • Betting and Gaming Council (BGC) - Promoting safer gambling and fair play in the UK.
  • Key Game Provider Partner: Pragmatic Play
    • We officially license and host games from industry-leading developers such as Pragmatic Play, creators of "Sweet Bonanza Super Scatter".
    • Visit Pragmatic Play Website